How to Choose a Property Manager

6 Questions you should ask before choosing a property manager

When you purchase an investment property it’s tempting to ask the selling agent’s company to manage it for you. But are their property managers the right fit for you?

You may not be aware but the property sales team usually operates independently from the property management team – even if they share the same office space. So just because you had a good experience with a sales agent, doesn’t mean their property management team will be your best option.

When it comes to property management, it’s important to select your manager with care. After all, buying an investment property is a medium to long-term investment. You’ve probably spent a great deal of time and effort finding the right property. So shouldn’t you invest a bit more time finding the right property manager?

Here are the top 6 questions we think you should ask when choosing your property manager.

1. How long have you been a property manager?

While it’s great to give people a chance, your investment property is a very valuable asset and it’s important it’s managed by a knowledgeable and experienced property manager. It’s even more essential at times like this when the rental market is a little uncertain.

2. How long have you been working with this agency?

It’s an unfortunate trend that property managers tend to stay with an agency for a couple of years at most. While large agencies will have other staff to fill the void, the reality for you is, with regular staff turnover, there’s no-one who knows your property or understands your tenant. That includes your tenant’s history and the condition of your property at the commencement of the lease. That’s not a good way to manage such an important asset.

3. How many properties do you look after?

In property management circles, there is an optimum number of properties that an individual should manage. When a property manager has too many properties in their care, they simply can’t attend to tenant complaints or maintenance problems promptly. They may also struggle to identify late rental payments as quickly as you need.

When evaluating property managers, ask yourself, do you want your investment property to be managed with care or be placed in a queue before issues are dealt with?

4. How do you vet potential tenants?

Tenant selection is critically important. You want someone who will treat your investment property with care and who plans to live there for a few years. You also want tenants who can afford the rent, won’t sub-lease to others and will pay their rent on time.

It takes time to investigate and screen potential tenants. So before selecting a property manager, ask them about their tenant vetting process to ensure they do a thorough job.

5. Do you have happy landlords?

Good property managers have happy landlords. It’s that simple. Once you have refined your potential property manager options to just one or two candidates, ask to see testimonials from their landlords.

6. Do you have happy tenants?

Good property managers also look after tenants. They are responsive to tenant enquiries and they work with them to ensure they are happy because content tenants stay longer in your rental property. Happy tenants are also more likely to renew their lease and take care of your investment. When you have refined your property manager search to just one or two candidates, ask them if they have any testimonials from happy tenants.

An obvious choice

Brigitte from Stills Properties has been looking after landlords and their tenants for over 35 years. With that much experience, you can feel confident she must be doing something exceptional – and she is.

Brigitte knows every property, every landlord and every tenant. She personally conducts each property inspection and understands the complexities of NSW tenancy laws. If you would like your investment property managed by someone who really cares, contact Brigitte from Stills Properties on 1300 091 638 or email

Woniora, Wahroonga

2/14-18 Woniora Wahroonga NSW 2076

First Time Offered For Lease – Executive Style Apartment

3 Bedroom stylish garden apartment set in sought after Borrowdale development.
This apartment offers a relaxed lifestyle. Ideal for the professional couple. With a patio overlooking well-maintained grounds and gardens.
Spacious living rooms with gas fireplace. Gourmet kitchen with superior finishes.
Situated 200m approximate walking distance to Wahroonga train station, park and village.


  • Open plan living and dining areas featuring Realflame gas fireplace
  • Gourmet kitchen with European appliances and stone benchtop
  • Spacious terrace flows from living rooms ideal for entertaining
  • Master bedroom with walk-in robe and ensuite
  • 2 extra bedrooms with built-in robes
  • 2 Quality Marble bathrooms, one with full-size bath
  • Ducted air conditioning and plantation shutters throughout
  • Internal laundry
  • Secure lock up garage parking for 2 cars, plus storage
  • Building with secure intercom

Waters, Naremburn

49 Waters Naremburn NSW 2065

Renovated Family Residence

Tastefully renovated spacious family residence with a focus on in/outdoor living Ideal for entertaining. Providing an easy-care in-ground swimming pool.
Superbly located to shops, cafes, transport and parks.
This beautifully presented residence combines light-filled interiors, stylish appointments with timber flooring, high ceilings. Spacious Kitchen with all the extras leads to patio overlooking the swimming pool.
Air conditioning throughout plus much much more.

Comprising of:

  • 3 spacious bedrooms with built-in robes
  • Upper-level master bedroom with built-in robe
  • 3 well-proportioned bathrooms
  • Gourmet kitchen with stone benchtops & European appliances
  • Open plan living room leads to the front patio
  • Spacious Balcony of kitchen and master bedroom
  • Downstairs family room opens out to garden and pool
  • Beautifully designed In-ground swimming pool
  • Internal laundry
  • Air conditioning and heating.

The Boulevarde, Lewisham

3/55 The Boulevarde Lewisham NSW 2049

Fully Renovated One-Bedroom Apartment set in a Restored Victorian Building.

Fully renovated large one-bedroom apartment with loads of character and charm. Located in a security building. Boasts all the essentials to live privately yet centrally. Situated in a small block of twelve (12) This apartment offers natural light and immaculate interiors. The building is surrounded by beautifully landscaped gardens. Located close to some of Sydney’s best food facilities, a moment’s stroll from parklands, Summer Hill Village, Ashfield Mall and ample forms of transportation.

Comprising off:

  • Bright and airy one bedroom with built-ins
  • Renovated kitchen with brand new stove/oven and ample cupboard storage space
  • Modern bathroom
  • Internal laundry facilities
  • High ceilings
  • Feature fireplace
  • Ornate light fixtures
  • Polished timber flooring throughout
  • Intercom access
  • Car parking
  • Short walk to Lewisham station

St. Georges Cres, Drummoyne

9/50 St Georges Cres Drummoyne NSW 2047


Recently renovated waterfront apartment occupying its own floor. Set in a boutique blue ribbon location. This breathtaking top floor 3-bedroom apartment is a home unmatched in position. With a northerly aspect, it is exceptionally well proportioned and dominated by uninterrupted Harbour views from the spacious wrap-around waterfront balcony. All living areas face the water with uninterrupted views.

  • Views that stretch to the Harbour Bridge
  • In-ground swimming pool
  • Private waterfront beach
  • New gourmet kitchen
  • Living areas with water views
  • Spacious main bedroom with built-ins and en-suite
  • 2 additional spacious bedrooms
  • Internal laundry
  • Double lock-up garage
  • Split system air conditioners
  • Walk to village shops and transport